0800 695 292
Why buy from my Layby?
  • Brands You Know & Trust
  • Flexible Payment Plan
  • Up To 52 Weeks Layby
  • Buy Now Option Available
  • No Upfront Deposit Required* Min payment of $10 is due within 14 days
  • FREE Delivery* If within the Courier Post Network Delivery Coverage
  • Heavy Icon Surcharge Applies* Post Code Restricted see Delivery T&C's
100% Kiwi Owned

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Shipping and Delivery

You will receive a confirmation email with delivery details once your order has been dispatched. Your order will arrive within 14 days after your final payment clears in our bank account (3 days for Direct Debit, 1 day for credit card after final payment), unless otherwise specified.

My Layby deliveries are made via Courier Post, or, where items are oversized indicated by a Heavy Icon  via courier. For products that do not have a heavy icon displayed, free delivery is offered to most addresses within New Zealand in accordance with the Courier Post Delivery network coverage. 

A delivery surcharge of $50 will be charged for all products displaying a Heavy Icon and delivery will be limited to select Postcodes and/or Suburbs.  Please see the below table of Postcodes and Suburbs that we are unable to delivery heavy items to as they are not covered within the restricted $50 surcharge delivery areas (Table 1 – 3).  Not all products are available in all areas, this is why it’s important we know the post code where the delivery of your order is to be made.

We are unable to deliver to a PO Box Address as instructed by Courier Post.  Please ensure your delivery address is a physical Street Address.

Table 1

Table 2

 

Table 3

 

While every effort is made to deliver as advised, my Layby cannot accept any liability for delay due to the customer’s failure to complete customer obligations or any other reason beyond the control of my Layby (and/or its staff). my Layby cannot accept any liability resulting from a contracted party’s failure to deliver as advised.  

Change of address: You can change your delivery address online prior to 2 days from final payment date. An administration fee may apply if you change your address within 2 days of final payment date. If you change address to an area outside of our usual delivery network, additional fees may apply. Please contact us to discuss delivery to your postcode.

Returns: We will gladly replace items or reimburse you should a product be damaged in transit and in accordance with our legal responsibilities as a merchant and in accordance with the Consumer Guarantees Act 1993.  We are unable to accept returns if you have changed your mind or have made an incorrect choice about the product and no longer wish to keep it.  If an item is returned to us due to an incorrect address entered at checkout or if nobody is home to accept the delivery and we are unable to contact you via email or phone for a period of 7 days, you may be charged a redelivery fee.