My Universe: Doctors & Nurses

Delivery

My Layby will usually dispatch your goods within 7 - 10 business days of completing your layby payments.

This time frame factors in the confirmation of the layby order include your payment method, processing and dispatch from the warehouse and the transport of the items via couriers. The 'In Stock ' status on our website can mean the stock is either in our warehouse, or available with our supplier.

Whilst we endeavour to get items delivered to you as soon as possible we do, however, need to allow that 7 - 10 business day window to accommodate the processes above.

Delivery tracking details will be emailed to the email address on the account as soon as they are known. Your goods must be delivered to the delivery address as shown on your initial order.

Deliveries require a signature on delivery and if no one is at the property to sign for the package a calling card will be left by the driver with details of how to arrange redelivery or collection.

If their are multiple items on your order, you may receive multiple deliveries shipped by multiple couriers since items may be sent from different warehouse locations.

Large/bulky items (eg furniture and whitegoods) may take longer to deliver and may also incur an additional freight fee. If an additional freight fee is expected for your order you will be contacted via email after the order has been successfully placed.

Returns

We guarantee your satisfaction with all mylayby.co.nz merchandise. If you receive damaged, defective, or incorrect item(s) from mylayby.co.nz you may return the product(s) within 30 days of delivery. When we receive the item(s) and verify the return of product(s), we will send you a replacement.

Please choose carefully when ordering on mylayby.co.nz. Once you have ordered the item, you are committed to the purchase. Under the Consumer Law, you are only entitled to a refund in the event of a major product failure - not if you simply change your mind or you later discover that you picked the wrong colour or the item doesn't fit.

Please contact our customer service deparment on 0800 695 292 to lodge a return.